Returns & Exchanges
Our Return Policy
We want you to love your jewelry! If you're not completely satisfied with your purchase, we offer easy returns and exchanges.
30-Day Return Window
You have 30 days from the date of delivery to return items for a full refund or exchange.
Original Condition Required
Items must be unworn, undamaged, and in original packaging with tags attached.
Free Return Shipping
We provide prepaid return labels for all domestic returns. No hassle, no extra cost.
How to Return an Item
- Contact Us: Email us at yourbeadlab@gmail.com with your order number.
- Get Return Label: We'll send you a prepaid return shipping label within 24 hours.
- Package Securely: Place items in original packaging and attach the return label.
- Drop Off: Drop off at any post office or schedule a pickup.
- Get Refunded: Refunds are processed within 5-7 business days after we receive your return.
Exchanges
Need a different size or style? We're happy to exchange your item! Follow the same return process and let us know what you'd like instead.
Custom & Personalized Items
Due to their personalized nature, custom engraved items cannot be returned unless there was an error on our part.
Questions?
Our customer service team is here to help! Contact us at yourbeadlab@gmail.com or call +1 (302) 399-6000.